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Press Ganey    http://www.pressganey.com
National Client Conference - Direct MP3 downloads available now.
November 27-29, 2007  Kissimmee, FL

To purchase downloads: click the arrow next to "CD and price" and then select "MP3 download" enter an amount (1) in the check box. Proceed through the check out process. A confirmation email will be sent to your email address once the order has been completed.


Available Sets:
All the handouts presented at the conference and MP3 audio in an interactive browser -- listen to the sessions while looking at the handouts. P7cdrom
 CD-ROM $299.00  
All 38 audio CDs listed below - includes a 20% discount and free storage binders. P7cdset
 CD $456.00  


Individual Sessions: *Use Pull-downs for more media options
General Session: The Art of Vision P701
(Erik Wahl)
Ascension Health?Linking Patient Satisfaction and Loyalty P702
(Patrick Herrmann, Kimberly McCaffrey)
HCAHPS®: Public Reporting Just Around the Corner P703
(Deirdre Mylod)
Astounding Return on Investment?Improving ED Patient Flow P704
(Dr. Prentice Tom)
Building Community: The Key to Retention and Recruitment P705
(Kathleen Bartholomew)
The Pursuit of Service Excellence: Keeping the Momentum P706
(Sandra Geiger)
The Older Patient in Your Practice P707
(Robert J. Wolosin)
Redesigning Your Patient Flow to Exceed Patient Expectations P708
(Deborah Walker Keegan)
Employee Engagement in a Health Care Setting P709
(Dr. William Kahn)
Nurses are from Saturn, Physicians are from Jupiter, Hospital Administrators are from Mars P710
(Jay Kaplan)
Success Story?Hackensack University Medical Center P711
Success Story?California Pacific Medical Center P712
General Session: Building and Leading a High-Performing Team P713
(Patrick Lencioni)
Hospital-Physician Relations P714
(Edward O?Connor)
Conquering Generation Frustration P715
(Sharyl Wojciechowski)
Coaching Boot Camp?Drills and Skills to Enhance Your Culture P716
(Kristin Baird)
A Relationship Centered Approach to Service Excellence P717
(Dr.Maysel Kemp White)
Attracting and Retaining Your Best People P718
(Edward O?Connor)
Summit Award Winners?Panel Discussion P719
Success Story?Memorial Hermann Healthcare System P720


Click on page numbers to navigate to additional sessions:   Page: 1  2 

 
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