Welcome/Opening Remarks NIST801
(Harry Hertz, Baldrige National Quality Program; Dr. James Turner, National Institute of Standards and Technology)
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Leadership Plenary Sessions NIST802
(W. Paul Worstell, PRO-TEC Coating Co.; Javon R. Bea, Mercy Health System; Michael Murphy, Sharp HealthCare; Michael S. Levinson, City of Coral Springs; Dr. Joseph A. Lannon, ARDEC) ... 2 CDs
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Senior Leadership Panel Discussion NIST803
(W. Paul Worstell, PRO-TEC Coating Co.; Javon R. Bea, Mercy Health System; Michael Murphy, Sharp HealthCare; Michael S. Levinson, City of Coral Springs; Dr. Joseph A. Lannon, ARDEC)
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Keynote NIST804
(Kent Adams, Catepillar Financial Services Corporation (U.S.))
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Journey to Excellence NIST805
(Donelle Denery, ARDEC; Michael S. Levinson, City of Coral Springs; Michael Murphy, Sharp HealthCare; Kathy Harris, Mercy Health System; Eric Franks, PRO-TEC Coating Co.)
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Sustaining the Gains and Going to the Next Level NIST806
(John Latham, Monfort Institute; Bob McGough, DynMcDermott Petroleum Operations; Paula Friedman, SSM Health Care; Sue Stephenson, The Ritz-Carlton Hotel Co., LLC)
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Senior Leader Panel Discussion NIST807
(Donelle Denery, ARDEC; Michael S. Levinson, City of Coral Springs; Michael Murphy, Sharp HealthCare; Kathy Harris, Mercy Health System; Eric E. Franks, PRO-TEC Coating Co.; Bob McGough, DynMcDermott Petroleum Operations; Sue Stephenson, The Ritz-Carlton Hotel Co., LLC; Paula Friedman, SSM Health Care)
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Conference Themes and New Directions NIST808
(Harry Hertz; Curt Reimann)
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PRO-TEC Coating Company-Strategic Planning NIST809
(Brent Rosebrook)
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PRO-TEC Coating Company-Customer and Market Focus NIST811
(Dale Crumrine, Nori Nakajima)
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PRO-TEC Coating Company-Measurement, Analysis, and Knowledge Management NIST812
(Al Hueve)
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PRO-TEC Coating Company-Workforce Focus NIST813
(Shannon Shartell)
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PRO-TEC Coating Company-Process Management NIST814
(Jeff Stechschulte)
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Mercy Health System-Strategic Planning NIST815
(Dan Colby)
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Mercy Health System-Focus on Patients, Other Customers and Markets NIST816
(Barb Bortner)
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Mercy Health System-Measurement, Analysis, and Knowledge Management NIST817
(Joe Nemeth, Kathy Harris)
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Mercy Health System-Workforce Focus NIST818
(Kathy Harris)
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Mercy Health System-Process Management NIST819
(Ruth Yarbrough)
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Sharp HealthCare-Strategic Planning NIST820
(Alison Fleury, Marcia Hall)
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Sharp HealthCare-Focus on Patients, Other Customers and Markets NIST821
(Todd Miller, Sonia Rhodes)
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