Keynote Address: The Age of Speed P801
(Vince Poscente)
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Engaging Hearts: How Caregivers Build Meaningful Relationships with Patients & Families P802
(Moderator: Lolma Olson; Panelists: Kathy Davis, Sr. VP, CNO, Mary Henrikson, CEO, Gail McGuill, CNO)
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Global Health Care & Patient Safety P803
(Emerson Smith, PhD)
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Lessons From The Mouse: Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life P804
(Dennis Snow)
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Patient Satisfaction as a Driver in Litigation and How it Can Enhance Your Medical Practice P805
(James Saxton)
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The New Frontier in Employee Engagement and Satisfaction P806
(Debbie Paller)
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Success Story-Children's Hospital at Montefiore Medical Center P807
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Success Story-St. Tammany Parish Hospital P808
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Deploying Service Excellence and Patient Experience Strategies in a Large, Integrated Health System: What Works, What Doesn't P809
(Alan Cooper, PhD, VP)
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Proven Employee Recruitment and Retention Strategies for the Home Health Setting P810
(Moderator: Lisa Cone-Swartz, VP; Panelists: Susan Freeman, RN, CAO, Michelle Scanlon, Director, Mary Newberry, RN, BSN)
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The Power of Physician Partnerships P811
(Robert Hipps, MD)
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Service, Safety, Quality - Breaking Down Silos! P812
(Istikram Qaderi, MD, MPS)
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Keynote Address: The Power of Flawless Execution P813
(Jim Murphy)
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Optimizing Clinical, Patient Satisfaction, and Financial Outcomes in a Growth Environment P814
(Maria Thurlow, RN, BSN, Angela P. Orth, MBA)
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The Power of Wow! Innovating for Exceptional Service (Mary P. Malone, MS, JD) P815
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Three Things That Keep Health Care Leaders Awake at Night P816
(Connie R. Curran, Ed.D, FAAN, CEO)
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The Trust Element in the Delivery of Outstanding Customer Service P817
(Moderator: Michael Six; Primary Consultant; Panelists: David Konur, MBA, CEO, Kenneth W. Piper, MD, Michael E. Russell, II, MD)
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Success Story-Baylor Regional Medical Center at Grapevine P818
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Success Story-Norton Suburban Hospital P819
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Alternative Therapies for Your Retention Headaches P820
(Sharyl Wojciechowski, BA, MA)
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