Keynote Address: The Age of Speed P801
(Vince Poscente)
|
|
|
Engaging Hearts: How Caregivers Build Meaningful Relationships with Patients & Families P802
(Moderator: Lolma Olson; Panelists: Kathy Davis, Sr. VP, CNO, Mary Henrikson, CEO, Gail McGuill, CNO)
|
|
|
Global Health Care & Patient Safety P803
(Emerson Smith, PhD)
|
|
|
Lessons From The Mouse: Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life P804
(Dennis Snow)
|
|
|
Patient Satisfaction as a Driver in Litigation and How it Can Enhance Your Medical Practice P805
(James Saxton)
|
|
|
The New Frontier in Employee Engagement and Satisfaction P806
(Debbie Paller)
|
|
|
Success Story-Children's Hospital at Montefiore Medical Center P807
|
|
|
Success Story-St. Tammany Parish Hospital P808
|
|
|
Deploying Service Excellence and Patient Experience Strategies in a Large, Integrated Health System: What Works, What Doesn't P809
(Alan Cooper, PhD, VP)
|
|
|
Proven Employee Recruitment and Retention Strategies for the Home Health Setting P810
(Moderator: Lisa Cone-Swartz, VP; Panelists: Susan Freeman, RN, CAO, Michelle Scanlon, Director, Mary Newberry, RN, BSN)
|
|
|
The Power of Physician Partnerships P811
(Robert Hipps, MD)
|
|
|
Service, Safety, Quality - Breaking Down Silos! P812
(Istikram Qaderi, MD, MPS)
|
|
|
Keynote Address: The Power of Flawless Execution P813
(Jim Murphy)
|
|
|
Optimizing Clinical, Patient Satisfaction, and Financial Outcomes in a Growth Environment P814
(Maria Thurlow, RN, BSN, Angela P. Orth, MBA)
|
|
|
The Power of Wow! Innovating for Exceptional Service (Mary P. Malone, MS, JD) P815
|
|
|
Three Things That Keep Health Care Leaders Awake at Night P816
(Connie R. Curran, Ed.D, FAAN, CEO)
|
|
|
The Trust Element in the Delivery of Outstanding Customer Service P817
(Moderator: Michael Six; Primary Consultant; Panelists: David Konur, MBA, CEO, Kenneth W. Piper, MD, Michael E. Russell, II, MD)
|
|
|
Success Story-Baylor Regional Medical Center at Grapevine P818
|
|
|
Success Story-Norton Suburban Hospital P819
|
|
|
Alternative Therapies for Your Retention Headaches P820
(Sharyl Wojciechowski, BA, MA)
|
|
|
HCAH PS® Current Events P821
(Deirdre E. Mylod, PhD)
|
|
|
It's ALL About Your Leaders P822
(Anne M. Lang, MHA, JD)
|
|
|
Resiliency: Change Mastery Skills for a Whitewater World P823
(Eileen McDargh, CSP, CPAE)
|
|
|
Managing Chaos with Confidence P824
(Carolyn Gross)
|
|
|
Now Lead This! Wake Up and Smell the Innovation P825
(Philip A. Newbold, FACHE)
|
|
|
When Consistent Scores Dip - Digging Deeper, Making Hard Decisions & Practical Approaches to Getting Back on Track P826
(Robert Hancock, MHA, SPHR)
|
|
|
Wired to Connect: Focused Relationship Skills that Promote Extraordinary Service & Increase Patient Safety P827
(Lolma Olson)
|
|
|
Pay for Performance: The National Landscape P828
(Leah Binder, MGA, MA)
|
|
|
Success Story-MidState Medical Center P829
|
|
|
Success Story-Summit Medical Group P830
|
|
|
Building a Stronger Patient Safety Culture in a Community Hospital - Key Partnerships for Success P831
(D. Kay Taylor, PhD, Robert Wolosin, PhD)
|
|
|
Cultivating Physician Network Leaders P832
(Mike Olean, MA, MHA)
|
|
|
Hourly Rounding: Delivering Results P833
(Moderator: Sara Richmond; Panelists: Gwendolyn Neal; Marguerite Guignard, Judy Zbierajewski, Eileen Schneider)
|
|
|
Lead Smart: High-Performance Leadership P834
(Jason Young)
|
|
|
Implementing Patient Centered Care Initiatives in the Ambulatory Setting at New York-Presbyterian Hospital P835
(Jaclyn Mucaria, Jeffrey Chrzan, Rebecca Owens)
|
|
|
It IS Easy Being Green P836
(Jonathan Emerson)
|
|
|
Safety Coaches: Making Patient Safety a Priority P837
(Kim Judd, RN, MSN)
|
|
|
Sharing the Wealth P838
(Barbara Burnes, RN, BS)
|
|
|
Smart Teams: Creating Teams That Succeed Together P839
(Jason Young)
|
|
|
Statistics for Patient Satisfaction Data Reporting P840
(Deirdre E. Mylod, PhD)
|
|
|
Summit Award Winners - Panel Discussion P841
(Moderator: Nathan Cummins; Panelists: 2008 Summit Award Winners)
|
|
|
The Yin-Yang of Physician Relations: Uniting Forces to Create Hospital Harmony P842
(Chris Boyd, MPH, CEO)
|
|
|
Breaking Down the Silos - Improvement through Integrated Strategies P843
(Deborah Bergholm-Petka, Jody White, MBA, Jody White, MBA, Erin Wilkins, MBA)
|
|
|
HCAH PS® Secrets from Top Performers P844
(Moderator: Jodi Cunningham; Panelists: Gwendolyn Neal, Kathy Griffith, Diane Ourt)
|
|
|
Innovation Unit: A Model For Staff Nurses P845
(Lynn Hubbard, RN, MPH)
|
|
|
Legendary Service at the Ritz-Carlton P846
(Jeff Hargett)
|
|
|
WOW - We Can Do That! P847
(Fran Bäby, MPA)
|
|
|
