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Press Ganey    http://www.pressganey.com
2009 National Client Conference - MP3 downloads available.
November 16-18, 2009  National Harbor, MD

To purchase downloads: click the arrow next to "CD and price" and then select "MP3 download" enter an amount (1) in the check box. Proceed through the check out process. A confirmation email will be sent to your email address once the order has been completed. Please note that MP3 downloads are available for only 30 days after purchased, download immediately.


Available Sets:
All the handouts presented at the conference and MP3 audio in an interactive browser -- listen to the audio while looking at the handouts. P9cdrom
 CD-ROM $299.00  


Individual Sessions: *Use Pull-downs for more media options
Keynote Address: Transforming Healthcare P900
(Newt Gingrich)
EHR Implementation & Patient Satisfaction: Maintaining the Momentum through Organizational Change P901
(Jacob Bast, Tanya Lander)
Creating a Culture through Transparency P903
(Paul Levy)
Creating Employee Partnerships: How Does This Affect Your Bottom Line? P904
(Press Ganey Faculty)
How Social Media Will Deliver Better Health at Lower Cost P905
(David W. Kralik)
Driving Strategic Excellence through Employee Engagement P906
(Mike Trachta)
Success Story P907
(Spectrum Health Butterworth Hospital)
Creating a Culture of Recognition P908
(Dr. Bob Nelson)
Bucking 4,000 Years of Inertia: The Battle for Patient Safety P909
(John J. Nance)
The Power to Be Brilliant: Putting Quality Initiatives to Work in Health Care P910
(Greg Stock, Hans Seitz)
Home Care 2009: How Policy Trends Impact the Home Health Industry P911
(Press Ganey Faculty)
Advancing Quality and Safety: The Role of Board and Executive Leadership P912
(James Reinertsen)
Creating the Perfect Patient Experience in a Lean Organization P913
(Donna Smith, Susan Haufe)
Success Story P914
(Oakwood Healthcare System)
How to Build A Culture of Kindness P915
(Tracey Malast, Tony Almeida, Joanne Woiszniec)
Keynote Address: The Pursuit of Excellence in Health and Health Care P916
(Tom Peters)
Ordinary Greatness Is Where You Least Expect It: Everywhere P917
(Pam Bilbrey)
Baptist's Keys to Success: Evidence-Based Practices that Link Accountability to Service, Quality, and Profitability P918
(Greg Nelson)
High Definition People™: The Key to Experiencing Life and Work in Vivid Color! P919
(Barbara Sanfilippo, Bob Romano)
Customer Service that Rocks! Improving the Patient's Experience with Your Medical Practice P920
(Elizabeth W. Woodcock)


Click on page numbers to navigate to additional sessions:   Page: 1  2  3  View All

 
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