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Press Ganey    http://www.pressganey.com
2009 National Client Conference - MP3 downloads available.
November 16-18, 2009  National Harbor, MD

To purchase downloads: click the arrow next to "CD and price" and then select "MP3 download" enter an amount (1) in the check box. Proceed through the check out process. A confirmation email will be sent to your email address once the order has been completed. Please note that MP3 downloads are available for only 30 days after purchased, download immediately.


Individual Sessions: *Use Pull-downs for more media options
Shared Medical Appointments: A Novel Approach to Improving Health Care Delivery P943
(Zeev E. Neuwirth)
Clinical Transformation: A Joint Clinical-Executive Responsibility P944
(Dr. Ronald Paulus)
Top Health Systems: Panel Discussion P945
(Panelists: Terri Nuss, Nancy Riggs, Becky Zuccarelli)
Success Story P946
(Butler Hospital)
Emergency Department Success: Panel Discussion P947
(William Jenkins, Oscar Marcilla, Frank DeMarco)
Creating Service Champions: How to Engage Both Drivers and Draggers P948
(Jake Poore)
Patient Flow Improvement: Theory, Application, Outcomes P949
(Candice Saunders, Christina Dempsey)
Leadership in Leaner Times P950
(Clint Maun)
The Role of the Hospitalist in Improving Communication and Patient Safety P951
(Robert M. Wachter)
Fostering a Culture of Collaboration with Employees and Physicians P952
(Press Ganey Faculty)
Partner of Choice P953
600 Beds and Counting: How Bigger Became Better at Baptist P954
(Arlenna Williams)
Going the Distance: Patient Satisfaction in Home Health P955
(Connie Beam)
How to Successfully Engage Employees P956
(Anita Woodward)
Summit Award Winners P957
(Panel Discussion with 2009 Summit Award Winners)
"No Blame" vs. Accountability: The Central Tension of the Patient Safety Movement P958
(Robert M. Wachter)
Improving Patient and Staff Satisfaction through a Relationship-Based Care Model P959
(Jeannine Nylaan)
Making Service Recovery Work P960
(Tom Tull)


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