Keynote Address: Transforming Healthcare P900
(Newt Gingrich)
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EHR Implementation & Patient Satisfaction: Maintaining the Momentum through Organizational Change P901
(Jacob Bast, Tanya Lander)
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Creating a Culture through Transparency P903
(Paul Levy)
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Creating Employee Partnerships: How Does This Affect Your Bottom Line? P904
(Press Ganey Faculty)
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How Social Media Will Deliver Better Health at Lower Cost P905
(David W. Kralik)
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Driving Strategic Excellence through Employee Engagement P906
(Mike Trachta)
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Success Story P907
(Spectrum Health Butterworth Hospital)
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Creating a Culture of Recognition P908
(Dr. Bob Nelson)
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Bucking 4,000 Years of Inertia: The Battle for Patient Safety P909
(John J. Nance)
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The Power to Be Brilliant: Putting Quality Initiatives to Work in Health Care P910
(Greg Stock, Hans Seitz)
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Home Care 2009: How Policy Trends Impact the Home Health Industry P911
(Press Ganey Faculty)
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Advancing Quality and Safety: The Role of Board and Executive Leadership P912
(James Reinertsen)
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Creating the Perfect Patient Experience in a Lean Organization P913
(Donna Smith, Susan Haufe)
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Success Story P914
(Oakwood Healthcare System)
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How to Build A Culture of Kindness P915
(Tracey Malast, Tony Almeida, Joanne Woiszniec)
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Keynote Address: The Pursuit of Excellence in Health and Health Care P916
(Tom Peters)
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Ordinary Greatness Is Where You Least Expect It: Everywhere P917
(Pam Bilbrey)
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Baptist's Keys to Success: Evidence-Based Practices that Link Accountability to Service, Quality, and Profitability P918
(Greg Nelson)
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High Definition People™: The Key to Experiencing Life and Work in Vivid Color! P919
(Barbara Sanfilippo, Bob Romano)
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Customer Service that Rocks! Improving the Patient's Experience with Your Medical Practice P920
(Elizabeth W. Woodcock)
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What's in It for Me? Patient Satisfaction for Physicians P921
(Ashok Rai)
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Success Story P922
(Crittenton Hospital Medical Center)
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HCAHPS 101 P923
(Jodie Cunningham)
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Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication P925
(Kathleen Bartholomew)
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How Doctors Can Use Their Patient Satisfaction Data P926
(Richard Lauve)
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The Patient Satisfaction Journey: Core Tactics that Work P927
(David Baker, Sheree Perry)
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The Bear's Gift: How a Grizzly Changed Patient Satisfaction at Scripps Memorial Hospital P928
(Johan Otter)
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Summit Award Winners P929
(Panel Discussion with 2009 Summit Award Winners)
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Statistics for Patient Satisfaction Data Reporting P931
(Deirdre E. Mylod)
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We Promise: Achieving Strategic Results P932
(Peter Knox)
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Who Truly Owns Your Patient Experience? P933
(Jake Poore)
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Oars for Success: Paddling Upstream in a Downward Economy P934
(Louis J. Panza, Jr.)
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Patient Flow Improvement for Physician P935
(Marcia Delk, Bill Mayfield, Christina Dempsey)
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Each One Reach One Nurse: Learn 20 New Strategies to Recruit and Retain Your Workforce P936
(LeAnn Thieman)
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Creating and Sustaining Safety Culture Improvements P937
(Lori Johnson)
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Success Story P938
(Penn Home Care & Hospice Services)
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Transforming Culture to Deliver Patient-Centered Care P939
(Tom Tull)
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"I Have Buy-In to a Service Culture, But Everyone Else Needs a Stimulus!" P940
(Liz Jazwiec)
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Strategies for Improving Physician Engagement Using Patient Satisfaction P941
(Eric W. Dickson)
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Balancing Life in Your War Zones P942
(LeAnn Thieman)
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Shared Medical Appointments: A Novel Approach to Improving Health Care Delivery P943
(Zeev E. Neuwirth)
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Clinical Transformation: A Joint Clinical-Executive Responsibility P944
(Dr. Ronald Paulus)
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Top Health Systems: Panel Discussion P945
(Panelists: Terri Nuss, Nancy Riggs, Becky Zuccarelli)
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Success Story P946
(Butler Hospital)
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Emergency Department Success: Panel Discussion P947
(William Jenkins, Oscar Marcilla, Frank DeMarco)
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Creating Service Champions: How to Engage Both Drivers and Draggers P948
(Jake Poore)
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Patient Flow Improvement: Theory, Application, Outcomes P949
(Candice Saunders, Christina Dempsey)
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Leadership in Leaner Times P950
(Clint Maun)
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The Role of the Hospitalist in Improving Communication and Patient Safety P951
(Robert M. Wachter)
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Fostering a Culture of Collaboration with Employees and Physicians P952
(Press Ganey Faculty)
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Partner of Choice P953
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600 Beds and Counting: How Bigger Became Better at Baptist P954
(Arlenna Williams)
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Going the Distance: Patient Satisfaction in Home Health P955
(Connie Beam)
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How to Successfully Engage Employees P956
(Anita Woodward)
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Summit Award Winners P957
(Panel Discussion with 2009 Summit Award Winners)
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"No Blame" vs. Accountability: The Central Tension of the Patient Safety Movement P958
(Robert M. Wachter)
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Improving Patient and Staff Satisfaction through a Relationship-Based Care Model P959
(Jeannine Nylaan)
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Making Service Recovery Work P960
(Tom Tull)
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