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CONFERNCE LISTING :


2009 National Client Conference
Press Ganey    http://www.pressganey.com
November 16-18, 2009
National Harbor, MD
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Available Sets:
All the handouts presented at the conference and MP3 audio in an interactive browser -- listen to the audio while looking at the handouts. P9cdrom
 CD-ROM $299.00  


Individual Sessions: *Use Pull-downs for more media options
Keynote Address: Transforming Healthcare P900
(Newt Gingrich)
EHR Implementation & Patient Satisfaction: Maintaining the Momentum through Organizational Change P901
(Jacob Bast, Tanya Lander)
Creating a Culture through Transparency P903
(Paul Levy)
Creating Employee Partnerships: How Does This Affect Your Bottom Line? P904
(Press Ganey Faculty)
How Social Media Will Deliver Better Health at Lower Cost P905
(David W. Kralik)
Driving Strategic Excellence through Employee Engagement P906
(Mike Trachta)
Success Story P907
(Spectrum Health Butterworth Hospital)
Creating a Culture of Recognition P908
(Dr. Bob Nelson)
Bucking 4,000 Years of Inertia: The Battle for Patient Safety P909
(John J. Nance)
The Power to Be Brilliant: Putting Quality Initiatives to Work in Health Care P910
(Greg Stock, Hans Seitz)
Home Care 2009: How Policy Trends Impact the Home Health Industry P911
(Press Ganey Faculty)
Advancing Quality and Safety: The Role of Board and Executive Leadership P912
(James Reinertsen)
Creating the Perfect Patient Experience in a Lean Organization P913
(Donna Smith, Susan Haufe)
Success Story P914
(Oakwood Healthcare System)
How to Build A Culture of Kindness P915
(Tracey Malast, Tony Almeida, Joanne Woiszniec)
Keynote Address: The Pursuit of Excellence in Health and Health Care P916
(Tom Peters)
Ordinary Greatness Is Where You Least Expect It: Everywhere P917
(Pam Bilbrey)
Baptist's Keys to Success: Evidence-Based Practices that Link Accountability to Service, Quality, and Profitability P918
(Greg Nelson)
High Definition People™: The Key to Experiencing Life and Work in Vivid Color! P919
(Barbara Sanfilippo, Bob Romano)
Customer Service that Rocks! Improving the Patient's Experience with Your Medical Practice P920
(Elizabeth W. Woodcock)
What's in It for Me? Patient Satisfaction for Physicians P921
(Ashok Rai)
Success Story P922
(Crittenton Hospital Medical Center)
HCAHPS 101 P923
(Jodie Cunningham)
Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication P925
(Kathleen Bartholomew)
How Doctors Can Use Their Patient Satisfaction Data P926
(Richard Lauve)
The Patient Satisfaction Journey: Core Tactics that Work P927
(David Baker, Sheree Perry)
The Bear's Gift: How a Grizzly Changed Patient Satisfaction at Scripps Memorial Hospital P928
(Johan Otter)
Summit Award Winners P929
(Panel Discussion with 2009 Summit Award Winners)
Statistics for Patient Satisfaction Data Reporting P931
(Deirdre E. Mylod)
We Promise: Achieving Strategic Results P932
(Peter Knox)
Who Truly Owns Your Patient Experience? P933
(Jake Poore)
Oars for Success: Paddling Upstream in a Downward Economy P934
(Louis J. Panza, Jr.)
Patient Flow Improvement for Physician P935
(Marcia Delk, Bill Mayfield, Christina Dempsey)
Each One Reach One Nurse: Learn 20 New Strategies to Recruit and Retain Your Workforce P936
(LeAnn Thieman)
Creating and Sustaining Safety Culture Improvements P937
(Lori Johnson)
Success Story P938
(Penn Home Care & Hospice Services)
Transforming Culture to Deliver Patient-Centered Care P939
(Tom Tull)
"I Have Buy-In to a Service Culture, But Everyone Else Needs a Stimulus!" P940
(Liz Jazwiec)
Strategies for Improving Physician Engagement Using Patient Satisfaction P941
(Eric W. Dickson)
Balancing Life in Your War Zones P942
(LeAnn Thieman)
Shared Medical Appointments: A Novel Approach to Improving Health Care Delivery P943
(Zeev E. Neuwirth)
Clinical Transformation: A Joint Clinical-Executive Responsibility P944
(Dr. Ronald Paulus)
Top Health Systems: Panel Discussion P945
(Panelists: Terri Nuss, Nancy Riggs, Becky Zuccarelli)
Success Story P946
(Butler Hospital)
Emergency Department Success: Panel Discussion P947
(William Jenkins, Oscar Marcilla, Frank DeMarco)
Creating Service Champions: How to Engage Both Drivers and Draggers P948
(Jake Poore)
Patient Flow Improvement: Theory, Application, Outcomes P949
(Candice Saunders, Christina Dempsey)
Leadership in Leaner Times P950
(Clint Maun)
The Role of the Hospitalist in Improving Communication and Patient Safety P951
(Robert M. Wachter)
Fostering a Culture of Collaboration with Employees and Physicians P952
(Press Ganey Faculty)
Partner of Choice P953
600 Beds and Counting: How Bigger Became Better at Baptist P954
(Arlenna Williams)
Going the Distance: Patient Satisfaction in Home Health P955
(Connie Beam)
How to Successfully Engage Employees P956
(Anita Woodward)
Summit Award Winners P957
(Panel Discussion with 2009 Summit Award Winners)
"No Blame" vs. Accountability: The Central Tension of the Patient Safety Movement P958
(Robert M. Wachter)
Improving Patient and Staff Satisfaction through a Relationship-Based Care Model P959
(Jeannine Nylaan)
Making Service Recovery Work P960
(Tom Tull)




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