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CONFERNCE LISTING :


National Client Conference
Press Ganey    http://www.pressganey.com
November 13-15, 2011
Grapevine, TX
To purchase downloads: click the arrow next to "CD and price" and then select "MP3 download" enter an amount (1) in the check box. Proceed through the check out process. A confirmation email will be sent to your email address once the order has been completed. Please note that MP3 downloads are available for only 30 days after purchased, download immediately. Page: 1  2  3  View All


Individual Sessions: *Use Pull-downs for more media options
All sessions listed below on an interactive cd-rom. Play the audio files while looking at the handouts. P105

 CD-ROM $299.00
Communicating the Plan - Getting Everyone on Board with Your Service Excellence Strategy P106
(Carla Peterson, FACHE, Tom Tull, MBA)
Creating an Office of Patient Experience P107
(Mary Linda Rivera, RN, ND, Carmen Kestranek, MBA)
Disruptive Innovation? The Globalization of Health Care and Medical Tourism P108
(David Boucher, MPH, FACHE)
Inspired to Succeed: Hiring, Training and Motivating Staff to Provide Exceptional Patient Experiences P109
(Ross Van Vranken, LCSW)
Making the Way for Patient Flow in the ED P110
(Keith McCoy, MD, Diane Gann, RN, BSN, Crystal Kelley, RN, Sandra Myerson, RN)
Mayo Clinic Health System Provider-Patient Communication Workshop P111
(Alan Fleischmann, MD)
Rebirthing Quality and Customer Service P112
(Richard Maki, RN, BA, MHSA, Charlene Torrisi, RNC, MSN)
Building a Successful Physician and Ambulatory Network Enterprise P113
(Susan Congiusta, RN, DNP, Dennis Dowling, MS)
Communities of Quality: Implementing and Using the International Quality Indicator Project in Latin America P114
(German Diaz, MD, MPH, Ana Lucia Correa Angel, MD, Ivan Solarte Rodriguez, MD)
Core Measures Success: Measure by Measure P115
(Sherry Dillon, RN, CPHRM)
ED Blastoff: Taking Your Emergency Department from Great to Out of this World! P116
(Rosemary Wurster, RN, BSN, MPH, CEN, NE-BC, Stuart Brilliant, MD)
It's All About Culture P117
(Kristy Gay)
Paving the Way to Patient Loyalty P118
(Carol Mills, BSN, CRRN, MHSA, Laura Johnson, MS)
The Power of Choice: Involving Employees in Decision-Making P119
(Rosemary Guillette, MBA)
Creating a Culture of Service by Motivating, Coaching and Measuring P120
(Rhonda Dishongh, Gregory D. Erikson)
D2D - Transforming Emergency Care P121
(Theresa Ojala, RN, MSN, Anthony Callisto, MD, FAAEM)
Exploring Quality ... Undercover P122
(Shelly Sun, CEO)
Medical Home: Engaging your Team in Delivering Patient-centered Care in the Medical Practice Setting P123
(Curtis L. Hershey, MD, Vicki Rote, BASW, Deb Wertz)
Physician Engagement: How to Move from Good to Great! P124
(Carolyn Otten, CPA, Geoff Bland, MD, Stephanie E. Wojtowicz, MD, FAAP)




Click on page numbers to navigate to additional sessions: Page: 1  2  3  View All




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