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CONFERNCE LISTING :


National Client Conference
Press Ganey    http://www.pressganey.com
November 13-15, 2011
Grapevine, TX
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Individual Sessions: *Use Pull-downs for more media options
All sessions listed below on an interactive cd-rom. Play the audio files while looking at the handouts. P105

 CD-ROM $299.00
Communicating the Plan - Getting Everyone on Board with Your Service Excellence Strategy P106
(Carla Peterson, FACHE, Tom Tull, MBA)
Creating an Office of Patient Experience P107
(Mary Linda Rivera, RN, ND, Carmen Kestranek, MBA)
Disruptive Innovation? The Globalization of Health Care and Medical Tourism P108
(David Boucher, MPH, FACHE)
Inspired to Succeed: Hiring, Training and Motivating Staff to Provide Exceptional Patient Experiences P109
(Ross Van Vranken, LCSW)
Making the Way for Patient Flow in the ED P110
(Keith McCoy, MD, Diane Gann, RN, BSN, Crystal Kelley, RN, Sandra Myerson, RN)
Mayo Clinic Health System Provider-Patient Communication Workshop P111
(Alan Fleischmann, MD)
Rebirthing Quality and Customer Service P112
(Richard Maki, RN, BA, MHSA, Charlene Torrisi, RNC, MSN)
Building a Successful Physician and Ambulatory Network Enterprise P113
(Susan Congiusta, RN, DNP, Dennis Dowling, MS)
Communities of Quality: Implementing and Using the International Quality Indicator Project in Latin America P114
(German Diaz, MD, MPH, Ana Lucia Correa Angel, MD, Ivan Solarte Rodriguez, MD)
Core Measures Success: Measure by Measure P115
(Sherry Dillon, RN, CPHRM)
ED Blastoff: Taking Your Emergency Department from Great to Out of this World! P116
(Rosemary Wurster, RN, BSN, MPH, CEN, NE-BC, Stuart Brilliant, MD)
It's All About Culture P117
(Kristy Gay)
Paving the Way to Patient Loyalty P118
(Carol Mills, BSN, CRRN, MHSA, Laura Johnson, MS)
The Power of Choice: Involving Employees in Decision-Making P119
(Rosemary Guillette, MBA)
Creating a Culture of Service by Motivating, Coaching and Measuring P120
(Rhonda Dishongh, Gregory D. Erikson)
D2D - Transforming Emergency Care P121
(Theresa Ojala, RN, MSN, Anthony Callisto, MD, FAAEM)
Exploring Quality ... Undercover P122
(Shelly Sun, CEO)
Medical Home: Engaging your Team in Delivering Patient-centered Care in the Medical Practice Setting P123
(Curtis L. Hershey, MD, Vicki Rote, BASW, Deb Wertz)
Physician Engagement: How to Move from Good to Great! P124
(Carolyn Otten, CPA, Geoff Bland, MD, Stephanie E. Wojtowicz, MD, FAAP)
Statistics for Patient Satisfaction Data Reporting P125
(Deirdre E. Mylod, PhD)
What Makes the Best Better Than the Rest? A National Study of Core Measures Top Performers P126
(Nell Buhlman, MBA, Teresa Sievers, MS, RN, CPHQ, CPHRM)
ACO and CGCAHPS Update: What's Happening and What It Means for You P127
(Patricia Riskind, MBA, Philip Marshall, MD, MPH)
Alignment, Accountability and Execution: Comprehensive Performance Management for Ambulatory P128
(Holly C. Adams, MHA, FACHE, FACMPE)
Educate, Mentor and Incent: Engaging Physicians to Achieve Excellence P129
(Teresa Roberts, BA, MA, MSA, FACMPE, Robert Hart, MD)
Partner of Choice Award® Panel Discussion P130
Simply the Best P131
(Kathy Berry, RN, BSN,)
When is a Flat Line in the ED a Good Thing ... No Shock Advised P132
(Peggy Furman, RN, MSN,)
Engaging Home Care Employees As a Competitive Edge P133
(Debbie O?Brien-Paller, MBA, Mary Newberry, RN, Jane Pike-Benton, MNA)
Eyes Wide Open: VBP/HCAHPS Update P134
(Jodie Cunningham, Deirdre E. Mylod, PhD)
Helping Physicians Take Ownership of Patient Satisfaction Data P135
(Leslie Fossey, Jan Garrett, MD)
Improving Your (and Your Patients?) Satisfaction P136
(Thomas Dagney, DO)
Lessons from Asia: What the U.S. Hospital Can Learn from the Medical Tourism Industry in Asia P137
(Dato? Dr. Jacob Thomas)
Rounding for Better Outcomes P138
(Nicole Seraphine, RN, BSN, MS,)
Summit Award® Panel Discussion P139
Sustainability in Patient Flow Improvement P140
(Candice Saunders, Murphy Townsend, MD, Christy Dempsey, MBA, BSN CNOR)
Creating a Passion for Service, One Step at a Time P141
(Anne Freeburn, RN)
Implementing and Sustaining Change: The Power of Data Analysis to Build Collaboration and Improve Patient Care P142
(Sandy Voigtländer, MA, Sandhya Mujumdar, MD)
Inpatient Psychiatric Performance Measurement: Accreditation, Regulation and Beyond P143
(Kathleen McCann, RN, PhD)
Moving the Needle ? Engaging Our Team for Improvement P144
(Lynne Ingersoll, MSOD, Daniel Senft, DO)
Nursing Innovations Designed to Improve HCAHPS P145
(Mary Donohue, PhD, RN, APN, NEA-BC, Shawn Smith, BS, MBA)
Selling Discharge Plans: Marketing?s Role in Value-based Purchasing P146
(Lorren Pettit, MS, MBA)
Surgical Site Infection Prevention Initiative: Patient Attitude and Compliance P147
(Joseph A. Bosco, MD)
They Cannot Change What They Don't Know P148
(Steven Judge, MD, Leah Cox, BS, MA, Jacob Wieties, BSW, MHA)




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