CONFERENCE LISTING :

National Client Conference Press Ganey    http://www.pressganey.com November 12-14, 2012 Washington, DC

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Individual Sessions:

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All 42 sessions listed below, MP3 audio and the session PowerPoints (converted to .pdf files) all on one CD-ROM, $299.00. Play the live audio recordings while looking at .pdf files of the slides. P209	CD-ROM $299.00
Be Nice or Go Away P210 (Larry Bowe)	CD $15.00 MP3 Download $13.00
Create and Sustain an Engaged Employee Culture That Sets the Stage for an Emotionally Engaging Patient and Family Experience P211 (Devin Carty)	CD $15.00 MP3 Download $13.00
Emory University Hospital's Bedside Shift Report Bundle P212 (Brooke Kamke, Michelle Gray, Carolyn Hill)	CD $15.00 MP3 Download $13.00
HHCAHPS: The Road to Improvement at Wheaton Franciscan Home Health & Hospice and Best Practices for Top Performers P213 (Rabeka Kodrich, Colleen Toul)	CD $15.00 MP3 Download $13.00
Incorporating the Patient Experience into Physician Compensation P214 (Scott Hayworth, Amy Brouhle, Thomas Lester)	CD $15.00 MP3 Download $13.00
Raising the Bar Even Higher: Building a Framework to Provide an Unsurpassed Patient Experience P215 (Chao Wu, Stephanie Goldberg, Ann Lo Basso, Bruce Slawitsky)	CD $15.00 MP3 Download $13.00
Employee Satisfaction: A Roadmap to Success P216 (Jeane Costella, Debbie Neuendorf)	CD $15.00 MP3 Download $13.00
Every Patient, Every Time P217 (Kelly Smith, Ondrea Bates, Rhonda Jordan)	CD $15.00 MP3 Download $13.00
From 30th Percentile to 99th Percentile: How Non-clinical Call Center Staff Played a Critical Supporting Role P218 (Kim Pulliam, Darlene McAshan, Melanie Rosdahl)	CD $15.00 MP3 Download $13.00
Going Global: Using Quality and Service to Attract Medical Tourism P219 (Shelly Hiranand, Jamie Thomas)	CD $15.00 MP3 Download $13.00
Improving Patient Experience and Flow in the Medical Practice P220 (Christina Dempsey, Rosalie Long)	CD $15.00 MP3 Download $13.00
Score Big ? One Goal at a Time P221 (Lisa Rabideau, Susan Romano)	CD $15.00 MP3 Download $13.00
Shared Accountability: A Path to Sustained Core Measures Achievement P222 (Melanie Willson, Patricia Toney)	CD $15.00 MP3 Download $13.00
Bringing Compassionate Care to Life with Schwartz Center Rounds® P223 (Julie Rosen, Steven Chapman, Pano Rodis)	CD $15.00 MP3 Download $13.00
Case Study: Using Client Satisfaction Analytics to Influence Home Health Care Outcomes P224 (Thomas Cassidy, Mike Fassino)	CD $15.00 MP3 Download $13.00
Panel of Early Adopters: Accountable Care Organizations P225 (Press Ganey Faculty)	CD $15.00 MP3 Download $13.00
Employee Engagement: Our Two-Year Journey P226 (Suzanne Cannata, John Ferrelli, Paul Green)	CD $15.00 MP3 Download $13.00
Growing the Seed: From Concept to Culture P227 (Nola Bayes, Carla Hansen)	CD $15.00 MP3 Download $13.00
The Science and Art of Improving Flow and Operations P228 (Lance Privett, Diana Rush)	CD $15.00 MP3 Download $13.00

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