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National Hospice and Palliative Care Organization    http://www.nhpco.org
19th Management & Leadership Conference
September 30 - October 2, 2004  Washington, D.C.


Available Sets:

Full set of 121 cassettes, free storage binders and a 25% discount HM&L
Tape $998.00  
Full set of 130 audio compact discs, free storage binders and a 25% discount HM&Lcd
CD $1,180.00  


Individual Sessions: *Use Pull-downs for more media options

Serving the Community: Offering Choices for Inpatient Care H4IP1A
Annie Santa-Maria, MPH, Jane Schafer, MSW, and Rebecca McDonald, The Hospice of the Florida Suncoast
Thoughtful Design: Key Design Principles for Compassionate Hospice Care H4IP1B
Gregory Scott, BA, Reese, Lower, Patrick& Scott Ltd.; Maureen Hinkelman, MPH, The Hospice Care Network
Contracting for Beds and Professional Management H4IP1C
Dave Fielding, VITAS Healthcare Corp.; Carolyn Cassin, MPA, Continuum Hospice Care
Inpatient Care: A Necessary Complement H4IPK1
J. Donald Schumacher, PsyD, President and CEO of the National Hospice and Palliative Care Organization
The Life Transitions Center: Expanding Community Bereavement Services H42B
Jeri A. Mikosz, MEd, MS, Life Transitions Center, Inc., Center for Hospice and Palliative Care
What does the Future Tell Us? H42C
Harold Hodgkinson, MD, Center for Demographic Policy, Institute for Educational Leadership
Return on Investment - Value-Driven Healthcare H42D
Teresa Craig, CPA, BBA and Susan Farrington, BS, BA, MBA, Suncoast Solutions; Gay Madden, RN, BSN, The Hospice of the Florida Suncoast
Performance Evaluations, Discipline and Discharge H42E
Michael Mitchell, JD, LLM, Fisher & Phillips LLP
PACE - Competitor, Collaborator or Upstream Business Opportunity H42F
Jade Gong, BSN, MBA, Health Dimensions Group; Shawn Bloom, BS in Health Sciences, National PACE Association
Integrating Hospice and Hospital-Based Palliative Care H42G
Carolyn Cassin, MPA and Russell Portenoy, MD, Continuum Hospice Care/Jacob Perlow Hospice
Integrating Performance Improvement and Research into a Palliative Care Clinical Consultation Service: Challenges and Opportunities H42I
Timothy Quill, MD and Sally Norton, PhD, RN, University of Rochester
Doing Well, Doing Right, Doing Good: When Good People Do Bad Things at Work H42J
Carol McAdoo, BS, McAdoo Resource Network
Building Bridges Between Hospices and ICU's: It Can be Done H42K
Rugh Fillebrown, RN, OCN, CRN and Daniel Ray, MD, Lehigh Valley Hospice and Health Network
To Build or Not to Build: The Feasibility Study and Financial Pro Forma H4IP2A
Maurice Handel, MPR, MPH and John Dooley, MBA, Weatherbee Resources, Inc.
The Inpatient Level of Care: Regulations & Standards H4IP2B
Holly Swiger, MPH, PhD, VITAS Healthcare Corporation of Florida; Mary Michal, JD, Reinhart Boerner Van Deuren, S.C.
Medical Leadership H4IP2C
Matthew G. Kestenbaum, MD, The Washington Home and Hospice
A Future-Oriented Vision H4IPK2
Harold Hodgkinson, PhD, Center for Demographic Policy, Institute for Educational Leadership
Are We Impeding Hospice Care in Nursing Homes? What One State Learned CHANGE TO: Are we impeding Hospice Care in Nursing Homes? Challenges, Opportunities and Strategies H43A
Diane Hoffman, JD, MS, University of MD School of Law; Marion Keenan, MA, MBA, Coastal Hospice
Cultural Competency and Communication Skills: Increase Access to Diverse Populations H43B
Myrna Peralta, MSW, JD, ALTA Consulting Group
Potential Measures of Hospital Charge Reduction with Inpatient Palliative Care Consultation H43C
John Cowan, MD, Blount Memorial Hospital
Caring for Veterans: Collaboration is the Key H43D
Thomas Edes, MD, Department of Veterans Affairs; Dotty Lagesse, MBA, HACP, Hospice of Kankakee Valley
Expanding Your "Nursing" Resources with LPN's H43F
Janet Carroll, MSN, RN, CHPN, Hospice of Lancaster County
Palliative care Programs: An Update on Rules and Regs H43G
Mary Michal, JD, Reinhart Boerner Van Deuren S.C.
Access and Utilization of Hospice Services by Hispanics vs. Non-Hispanic Whites H43H
Carolyn Adams, MS, EdD, RN, CNAA, BC, School of Nursing, University of Texas at El Paso
NHPCO's New Family Evaluation of Hospice Care - Results and Amazing Reports H43I
Neal Smith, MA, DEYTA, INC.; Stephen Connor, PhD and Carol Spence, RN, MS, APRN BC-PCM, National Hospice and Palliative Care Organization
So You Want to Start a Palliative Care Program? Selecting the Best Design for Your Agency H43J
J Brian Cassel, PhD and Mary Ann Hager, RN, MSN, Massey Cancer Center, Medical College of Virginia
Conducting a Successful Capital Campaign H4IP3A
Mike Bell, MEd, The Hospice of the Florida Suncoast; Pam Brown, MSW, United Hospice
A Unique Residence: The Faith-based and Hospice Collaboration H4IP3B
William Finn and James Walsh, PhD, Center for Hospice and Palliative Care
Improving Nurse Competence and Retention Using Emotional Performance Technologies H44A
Brenda Clarkson, RN, DN, RNT and Dan Mossell, DC, RN, BSN, Horizon Hospice
Bereavement Centers: Strategies for Success; Bereavement Services: An Opportunity for Expanding Community Outreach & Service H44B
Barbara Bouton, MA, Karen Carney, BA and Nancy Sherman,
The 7 Deadly Mistakes of Hospice Leadership (and How to Fix Them) H44C
Polly Rehnwall, MA, Polly Rehnwall Inc.
Are You Ready? A Guide to Clinical Software Implementation H44D
Krista Kae Hazen, CPA, Hospice of Lancaster County
Staff Surveys: Building Trust in Your Organization; Making Your Hospice the Best Place to Work H44E
Shareefah Sabur, MNO, Isaac Brooks Jr., BS, Steve Knaub, CPA and Jim Zook, BA
Enhancing Symptom Management and Documentation: Tools that Work H44F
Betsy Clark, RN, CHPN and Terrie Spease, LPN, Hospice & Palliative CareCenter
Hospice Medical Directors? Perspectives on Open Access H44G
Russell Portenoy, MD, Continuum Hospice Care/Jacob Perlow Hospice; Martha Twaddle, MD, Palliative CareCenter & Hospice of the North Shore
Development of a Palliative Care Program in a Rural VA Healthcare System; Enhancing Hospital-Based Palliative Care Via Innovative Specialty and Volunteer Programs H44H
Jorge I. Ramirez, MD, VA Montana Healthcare System, Marilyn Ladin, LCSW, The Methodist Hospital
Benchmarking for Performance Improvement: H44I
Melinda Fey, BSN, RN, Outcome Concept Systems, Inc.
Evolution/Revolution: Leading Your Team to the Next Level H44J
Martha Lasseter, MBA, Hospice of Martin & St. Lucie, Inc.
A Leadership Approach to Family Decision Making at the End of Life H4K4
Mary Labyak, MSSW, LCSW, Executive Director and CEO of the Hospice of the Florida Suncoast; Joseph Fins, MD, New York Presbyterian Hospital-Weill Cornell Center; Bill Colby
Meeting the Unique Care Needs of Patients in Inpatient Settings H4IP5A
Barbara Ivanko, CSW, Jacob Perlow Hospice/Continuum Hospice Care
Staffing and Daily Operations H4IP5B
Pat Gibbons, BSN, Beacon Place Hospice and Palliative Care of Greensboro
Creating Pathways for Care at the End of Life H4K5
Richard Payne, MD, Duke Institute on Care At the End of Life, Duke University; J. Donald Schumacher, PsyD, National Hospice and Palliative Care Organization
Transdisciplinary Education and Beyond: A Conscious Evolving Culture H46A
Elizabeth Pitorak, MSN and Carol Matthews, MSN, Hospice of the Western Reserve
Open Access Best Practices Among Programs in the National Hospice Work Group H46B
Patti Moore, The Watershed Group; Jeannee Martin, RN, MPH, The Corridor Group, Inc.; Amber Jones, MEd, Center to Advance Palliative Care, Facilitator: Kathy Brandt, MS, National Hospice and Palliative Care Organization
Indicators of a FiveStar Hospice H46D
Shareefah Sabur, MNO and John Harvan, BBA, Hospice of the Western Reserve
Cross Cultural Empathy Versus Cross Cultural Competency: A Comparison of Models for Staff Development H46E
Roseanna McCleary, PhD and David Chenot, MSW, MDiv, Hoffmann Hospice/CSU Bakersfield
A Mandatory Hospice Rotation for 3rd Year Medical Students: Reflections and Outcomes; Using Standardized Patients to Teach Residents Difficult Communications Skills H46G
Betsy Clark, RN, CHPN, Hospice & Palliative Care Center; Benjamin Blatt, MD, The George Washington University School of Medicine
Medicare Contractors Medical Directors Forum H46H
Harry Feliciano, MD, Palmetto GBA; John Olds, MD, Cahaba GBA; James Cope, MD and Arthur Lurvey, MD, United Government Services, LLC
From Best Practices to Good Research: Leading Your Staff in Research Efforts H46I
Suzanne Bushfield, PhD, MSW, Arizona State University-West
Infusing Critical Thinking into the Interdisciplinary Team H46J
Daniel Ross, BSN, MBA and Tom Files, BA, Heartland Home Health and Hospice
Did this Patient Die With Hospice? New Questions in Caring for Patients with End Stage Renal Disease H46K
Lewis Cohen, MD, Baystay Medical Center; Malene Davis, MBA, Hospice Care Corporation
Administrative and Clinical Issues to Increase Access in Community Oriented Palliative Care H46L
Richard Payne, MD and Gwendolyn London, DMin, Duke Institute on Care At the End of Life
Managing Costs: Operational and System Considerations H4IP6A
John Harvan, BBA and Bob Phillips-Plona, RN, MSN, MBA, CHPN, Hospice of the Western Reserve
Been There, Done That H4IP6B
Marilyn Hannus, CEO, Hospice and Palliative Care of Cape Cod; Marion Keenan, MA, MBA, Coastal Hospice and Home Care; Carol DiBenedetti from Joliet Area Community Hospice in Joliet, IL
The Four Things that Matter Most H4K6
Ira Byock, MD, Promoting Excellence and Dartmouth Hitchcock Medical Center
The Hospice Pharmacy and Therapeutics Committee: Improving Medication Utilization and Reducing Pharmacy Costs H47A
Victoria Ferraresi, PharmD, FCSHP, FASHP, Pathways Home Health and Hospice
Access Challenges in Rural, Frontier and Inner City Hospice Programs H47B
Carolyn Cassin, MPA, Continuum Hospice Care/Jacob Perlow Hospice; Gretchen Brown, MSW, Hospice of the Bluegrass; Christy Whitney, RN, MS, Hospice & Palliative Care of Western Colorado
Growing Pains: Obstacles to Leadership During a Time of Change H47C
Bob Clarke, Furst Group/ MPI
Does Hospital-Based Palliative Care Save Money? Calculating Cost - Avoidance H47D
J Brian Cassel, PhD, Massey Cancer Center
Home Care & Hospice Partnership To Improve Palliative Care H47E
Tara Brodbeck, MS, RN, C, CHPN and Linda Pekar, BA, RN, CHPN, CLNC, Heartland Home Health Care and Hospice
Disease Management Companies: Friend or Foe H47F
Jan Jones, RN, FAAMA, BSN, Alive Hospice, Inc.; Patty Orr, RN, EdD and Mike O?Neil, American Healthways
As Good As It Gets: Interdisciplinary, Effective Problem Solving H47G
Claire Tehan, MA, TrinityCare Hospice
Pharmacy Reports: How Do I Use Them and How Can They Help to Improve Patient Care H47I
Phyllis Grauer, PharmD, Palliative Care Consulting Group
Palliative Sedation: What Every Manager Needs to Know H47J
Gary Gardia, MEd, MSW, Nathan Adelson Hospice
New Approaches to Care for ALS Patients and Families H47K
Rup Tanden, MD, University of Vermont College of Medicine; Andrea Versenyi, CSW, MSW, ALS Association of Greater New York
Experience with Starting an African-American Owned Hospice H47L
Richard Payne, MD and Barbara Allen, DrEd, Duke Institute on Care At the End of Life
Competency -Based Education: Creating Capacity, Enhancing Your Mission H48A
Deborah Goodman, MSN, RN, APRN, BC, Mountain Hospice
From Curative Care to Palliative Care: A Collaborative Effort H48B
Terrie Spease, LPN and Betsy Clark, RN, CHPN, Hospice & Palliative CareCenter
Assessing Opportunities for Expanded Lines of Business: An Update H48C
Susan Drongowski, RN, MA, Nathan Adelson Hospice; Pam Barrett, CHE, ACSW, Hospice and Palliative Care of Greensboro; Gretchen Brown, MSW, Hospice of the Bluegrass; Dale Knee, MHCA, Covenant Hospice
The FUNdamentals of Effective Speaking H48E
Ronald P. Culberson, MSW, CSP, FUNsulting, Etc.
Mission-Driven Model Saves $1,000,000 With Only One Additional FTE H48F
Mary Ann Soerries, MSW, ACSW and William Gross, MSW, St. John's Regional Medical Center
Strategic Positioning: Achieving Success in a Competitive Marketplace H48G
Michael McHale, MHA, Hospice of Michigan
Learning From the Past and Planning for the Future H48H
Thomas E Hoyer, Jr. and Ann Vickery, JD, Hogan & Hartson
Hospice and Pharmacy Regulations - How They Work Together; Building a Prospective Risk Assessment Team H48I
Richard Greene, B. Sc. Pharmacy, Hospice Pharmacia, excelleRx; Stephanie Zarus, BS, PharmD and Todd Putman, BA, Hospice Pharmacia, excelleRx, Inc.
A Hospice Interdisciplinary Pathway: Focusing & Directing Clinical Care & Patient Outcomes H48J
Gail McGillis, RN, MSN and Debbie Flara, RN, BS, CHPN, Hospice Care Plus, Inc.
A Day Spa for Your Patients: The Quality of Life Center H48L
Rafael Sciullo, MA, MSW, MS, Karen Rose, MSW, and Ellen Douglas, AS, Family Hospice and Palliative Care
Physicians as Successful Administrators H4PC01
David Wollner, MD, VA NY Harbor Healthcare System - Brooklyn Campus; John Finn, MD, Hospice of Michigan; Mike Frederich, MD and Claire Tehan, MA, TrinityCare Hospice
Reaching Out and Responding to the Media: Basic Principles of Media Relations H4PC02
Jon Radulovic, MA, National Hospice and Palliative Care Organization; Jenny Haynes, Odyssey Healthcare; and Barbara S. Hyman, APR, Hopkins & Associates
What You Need to Know About Conditions of Participation H4PC03
Heather Wilson, PhD, Weatherbee Resources, Inc.; members of NHPCO?s Regulatory Subcommittee
One Patient, One Day: Proven Strategies for Hospice Growth H4PC04
John J.  Mahoney, MPA, Summit Business Group, LLC; Mary Michal, JD, Reinhart, Boerner, Van Deuren, s.c.
Old Model, Interdisciplinary Teams. New Model, Interdisciplinary Organizations H4PC05
Pat Gibbons, BSN, CHPN, Beacon Place/A Program of Hospice and Palliative Care of Greensboro
Just Say Yes: How to Turn Your Rigid Culture into a Customer Service Machine H4PC07
Polly Rehnwall, MA, Polly Rehnwall Inc.; Mary Sheehan, RN, MSN, MBA, Palliative CareCenter & Hospice of the North Shore
Keys to Achieving Diversified Funding H4PC08
Mike Bell, MEd, The Hospice of the Florida Suncoast; Arlene Fortunato, Fortunato and Associates
Rural Hospice Care: Best Practices, Creative Approaches H4PC09
David Bougher, BSN, CHPN and Robin Shepherd, Hospice Care Corporation; Carolyn Nystrom, RN, MSN, CHPN, Hospice of the Wood River Valley
Implementing a Palliative Care Initiative in a Critical Care Unit: The Nursing Director and Staff Nurse Recipe for Success H410A
Patricia Lewis, MS, RN, CNAA, Pamela Mengo, BSN, RN, CCRN and Lisa Foytik, BSN, RN, CCRN, The Methodist Hospital
Expanding Community Engagement through Local End of Life Care Coalitions H410B
Gwynn Sullivan, RN, MSN and Melanie Merriman, PhD, MBA, Touchstone Consulting/Rallying Points;
TGIM...Thank Goodness It's Monday: Keeping Your Hospice Team H410E
Pat Lucas, BSN, RN and Judy Crown, MS, RN, The Hospice of the Florida Suncoast
Successful Hospice - Hospital Partnerships: Understanding and Overcoming Barriers H410F
Amber Jones, MEd, Center to Advance Palliative Care; Lynn Hill Spragens, MBA, Spragens and Associates, LLC
The Full-time Medical Director: Leader, Team Member, Role Model, Liaison, Clinician, Teacher, Marketer and much, much more! H410G
James A. Avery, MD, VNSNY Hospice Care
Hot Regulatory Topics for Hospice Providers H410H
Judi Lund Person, MPH, National Hospice and Palliative Care Organization;  Connie Raffa, JD, LLM, Arent Fox Kintner Plotkin & Kahn
Creating Synergy: A Road Map for Palliative Care Funding Cooperation H410I
Therese Ellery, The Rose Community Foundation
Is Your Volunteer Program Healthy? H410J
Thomas Files, MA and Daniel Ross, BSN, MBA, Heartland Home Health Care and Hospice
Claiming a Seat for Spiritual Care at the Palliative Care Table H410K
Elizabeth Pitorak, MSN, RN, Hospice of the Western Reserve; Stephen Adams, MDiv, Ireland Cancer Center University Hospitals of Cleveland
Emotional Intelligence In Hospice Leadership H4PC10
Mark Durham, MA, On The Mark Consulting
What Leaders Need to Know about "Suffering" as the Sixth Vital Sign H411A
Barry Baines, MD, Hospice of the Twin Cities
Hospice Prescription Needs and Pharmacy Controlled Substance Rules: Strategies to Increase Access H411B
Phyllis Grauer, PharmD, Palliative Care Consulting Group; Jeffrey Lycan, RN, BS, Ohio Hospice and Palliative Care Organization
What's The Value of Your Hospice? H411C
Curtis Bernstein, CPA, HealthCare Appraisers, Inc; Mary Labyak, MSSW, LCSW, The Hospice of the Florida Suncoast
Managing a Successful Foundation H411D
Mary Taverna, Hospice of Marin Foundation; JoAnn Davis, BA, AAS, Hospice and Palliative Care Center
Establishing a Palliative Care Program: What Every Hospice Should Know - Part 1 H411F
Mary Ann Gill, MA, RN, The Mount Carmel Hospice; Gretchen Brown, MSW, Hospice of the Bluegrass; Connie Raffa, JD, LLM, Arent Fox Kintner Plotkin & Kahn
Benchmarking an On-call Program for Hospice; Developing the Art and Science of Hospice through Competency Based Programs H411I
Donna Huddleston, PhD, RN and James Huddleston, BS, Premier Hospice; Mary Lou Proch, BSN, MA, EdD and Nadine Wilder, RN, BSN, MSN, LifePath Hospice and Palliative Care, Inc.
Expanding the Realm of the Possible: Results from the Promoting Excellence Experience H411K
Ira Byock, MD, Promoting Excellence and Dartmouth Hitchcock Medical Center; Jeanne Twohig, Promoting Excellence in End of Life Care
Hospice & Nursing Facilities- NHPCO Update H411L
Cherry Meier, MSN, Vitas Healthcare Corp.
A Trip to Mars and Back to Earth: Identifying and Living Your Core Values H412A
Kathy Fernandez, BSN, MS, Mary Lou Proch, BSN, MA, EdD; Judith Goddard, MBA, LifePath Hospice and Palliative Care, Inc.
Hospice Partnership with Assisted Living ? Where?s The Opportunity? H412B
Karen Carney, BA, Hospice of the North Shore; Bobbie Pontzer, MBA, RN, Sunrise Senior Living
More About Making Your Hospice a Financial Success! H412D
Andrew Reed, CPA, Multi-View Incorporated
The Human Side of Teams: A Model of Palliative Care Team Development H412E
Louisa Daratsos, MSW, ACSW, VA NY Harbor Healthcare System Brooklyn Campus; Judith L. Howe, PhD and Tobe E. Banc, MD, Department of Veterans Affairs, Bronx Medical Center
Establishing a Palliative Care Program: What Every Hospice Should Know - Part 2 H412F
Connie Raffa, JD, LLM, Arent Fox Kintner Plotkin & Kahn; Gretchen Brown, MSW, Hospice of the Bluegrass; Mary Ann Gill, The Mount Carmel Hospice
Update on the National Consensus Project for Quality Palliative Care: Clinical Practice Guidelines H412G
True Ryndes, ANP, MPH, National Hospice Work Group; David Simpson, MA, LSW, Hospice of the Western Reserve, Inc; Mary Labyak, MSSW, LCSW, The Hospice of the Florida Suncoast; Judi Lund Person, MPH, National Hospice and Palliative Care Organization
Building Hospice-Managed Care Relationships for a Stronger Future H412H
Richard Raskin, MD, Ovations, A United Health Group Company; Frank Viera, Capital Hospice; Christy Whitney, Hospice and Palliative Care of Western Colorado
The Hospice Shared Governance Team: Fostering Innovation, Creating Success H412J
Janet Allen, MSN, Jack Combs and Linda Grant, MSG, MSW, LCSW, Kaiser Permanente


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